When will Glo be released?
Glo will be in retail stores on October 15, 2009.
What will Glo cost?
Glo will retail in stores nationwide for $89.99.
What do I need to run Glo?
- Microsoft Windows® XP, Vista®, or Windows 7 OS with lastest service pack installed. (required)
- An internet connection. (required)
- At least 18GB of free hard disk space. (required)
- Dual Core Processor. (required)
- 1GB RAM for Microsoft Windows XP, or 2GB RAM for Vista or
Windows 7. (required)
- ATI or NVIDIA video graphics card with Microsoft DirectX 9 support. (required)
- DVD Rom Drive. (required)
Is Glo available in any other language?
Currently Glo is only available in English. Glo will be available in many other languages in the future.
I do not live in the United States, how can I purchase a copy of Glo?
Currently, Glo is only available in the United States. Glo will be available in many other countries in the future. Please check this web site for more information in the coming months.
Can I share my free copy of Glo with my friends and family?
Yes! Please feel free to share your free copy of Glo.
What is the difference between UPGRADE and UPDATE?
UPGRADING changes your installed version of Glo to a new version. For instance, you may upgrade your free version of Glo to a full version. There is typically a cost associated with upgrading Glo. Glo automatically UPDATES itself with new content, functionality, features, etc. as they become available. There is no cost for Glo updates.
I have the free version of Glo, how can I upgrade to the full version?
In the free version, click on any of the Upgrade Now buttons that appear in the application. Depending on your version, you will have the option of purchasing a full version upgrade online, or of finding a local retailer who carries Glo.
Is Glo available in any other language?
Currently Glo is only available in English. Glo will be available in many other languages in the future. Please check this web site for more information in the coming months.
Will Glo run on a MAC?
Currently, Glo only runs on a computer with a Microsoft Windows XP, Vista, or Windows 7 operating system. There will be a version of Glo that runs on a MAC operating system in 2010. Please check this web site periodically for specific availability information.
What are the differences between the free version of Glo and the full version of Glo?
The free version allows you to evaluate the features of Glo and contains a limited number of media and content samples. The free version also provides an easy way to upgrade to the full version of Glo which contains many thousands of photos, VRs, works of art and articles.
I have the full version of Glo installed. How do I know when there is an update available?
Glo will inform you if updates are available when you start the application.
Will an update use more space on my hard disk?
An update may, or may not use more space on your hard disk. For instance, updates to functionality generally consume little if any extra hard disk space. Updates to content or media generally will use more hard disk space. You will be informed of the nature of any updates, and Glo will automatically insure that you have enough hard disk space to install them.
My computer crashed and I lost everything on it. I had installed and upgraded Glo from the free version. What should I do to get a full version of GLO installed again?
You will need to repeat the installation process and enter the serial number you received when you purchased the Glo upgrade.
I installed the free version of Glo and now I am being prompted to update it. Why?
Immersion Digital is committed to making Glo as useful and as valuable to you as possible. This comes through constant improvement to the application. These improvements come to you through updates.
I want to install Glo but my computer does not have enough hard disk space available. What should I do?
Deleting unnecessary files or applications from your hard disk is a good way to free enough space to install Glo. Or, hard disk space may be increased by adding a larger hard disk, or a secondary hard disk, to your computer.
Can I install Glo on multiple devices (desktops, laptops, windows mobile devices, tablet PCs etc)?
Presently, Glo can be installed on up to 3 PC computers within the household or immediate family. The devices will not sync until the future upgrade in 2010.
I installed Glo but it seems that the application window is larger than my screen. How can I fix this?
This is an indication that your screen resolution is set to below to the minimum requirement, which is 1024 x 768. For Glo to run properly, you will need to change the display settings of your computer.
For Microsoft Windows Vista or Windows 7, exit Glo. Right click in any empty area of your desktop. Select Personalize from the menu, and then select Display Settings from the next menu. Drag the resolution slider to at least 1024 x 768 (higher resolutions may be options on some computers). Click Apply, and then click OK. Launch Glo again.
For Microsoft Windows XP, exit Glo. Right click in any empty area of your desktop. Select Properties from the menu, and then select the Settings tab. Drag the resolution slider to at least 1024 x 768 (higher resolutions may be options on some computers). Click Apply, and then click OK. Launch Glo again.
Can I install Glo on a network server and then run it from another computer on the network?
No. Glo is designed to be installed and run on individual computers, not network servers.
How do I contact Customer Support?
For questions regarding installing, upgrading or using Glo, contact the Glo Customer Support Team at: glosupport@immersiondigital.com.
Please be as detailed as possible in describing your question, especially if your question is of a technical nature. If you are having experiencing an issue using Glo, please include the steps necessary to reproduce the issue. Also, please include information regarding the configuration of your computer.
The Customer Support Team responds to emails in the order they are received. You should receive a response to your question within 24-48 hours during normal East Coast business hours, Monday through Friday.
